XrossRoots runs the Microsoft 365 environments other people depend on — tenant implementation, post-onboarding optimization, Copilot & AI agents, partner tooling, and 24/7 SOC monitoring — delivered directly to clients or white-labeled behind a partner's own brand.
Some clients bring us in directly to run their Microsoft 365 environment end to end. Others bring us in behind the scenes — an IT provider, distributor, or consultant keeps the client relationship, and our engineers do the technical work under their brand. Either way, the same five tracks apply: we stand the tenant up, keep improving it, build the AI and automation on top of it, hand your team and your partners the tools to run it day to day, and watch it around the clock.
Whether we're at the table with your business or working quietly behind another provider's brand, the engineering, documentation, and SLAs stay identical.
We sell and deliver services directly to small, medium, and enterprise businesses that want to outsource their Microsoft 365 management to a team that owns the outcome — one contract, one point of accountability, no relayed requests.
Acting as an indirect provider or subcontractor — our team performs the technical work while another IT provider, distributor, or consultant owns the primary client relationship and the brand the client sees.
Implementation doesn't end at go-live. Every tenant moves through the same three stages, continuously — this is a live process, not a one-time project.
Planning, designing, and executing secure cloud migrations from legacy email and file servers into Microsoft 365.
Continuously auditing environments after launch to improve license spend, clean up messy SharePoint structures, and refine settings.
Running training sessions and tracking usage telemetry to ensure client employees actually adopt the tools they pay for.
AI readiness isn't a toggle — it's permissions, governance, and purpose-built automation working together.
Activating, configuring, and securing Copilot readiness — ensuring proper data permissions so users don't accidentally surface sensitive executive files.
Building tailor-made conversational assistants using Microsoft Copilot Studio to automate customer support, HR requests, or internal FAQs.
Using Power Automate and Power Apps to build custom internal applications and intelligent, automated business processes.
For end users, that means less friction inside Teams and Planner. For partners, that means one view across every tenant you manage.
Customizing Microsoft Teams, Planner, and Loop components to streamline client project tracking and daily tasks — configured once, adopted by everyone.
Deploying and configuring tools like Microsoft 365 Lighthouse or custom multi-tenant portals so channel partners can track tasks, regulate billing, and manage cross-tenant compliance.
Real-time telemetry, executive-ready reporting, and a security operations center that acts the moment something looks wrong.
Tracking tenant health, system uptime, and configuration drift to catch issues before they impact end-users.
Providing routine, executive-ready dashboards on security posture, license wastage, and adoption metrics.
24/7 security monitoring using Microsoft Sentinel and Defender for Cloud to isolate threats, block compromised accounts, and stop live data breaches.
Not every request needs a platform. When a client or partner needs a small, focused Android app for their team — a timesheet, a field form, an approvals tool, a push-notification companion for staff — we build it as a light complement to the M365 stack, not a separate product line.
Tell us whether you're looking for direct delivery or a white-label partner, and we'll route you to the right conversation.