COPILOT Built in Copilot Studio · Governed with Agent 365

Agents that work
alongside your people.

Intelligence That Works For You.

We design, build and run Copilot bots and AI agents that answer questions, take action and keep work moving — grounded in your own data, living inside Teams and Microsoft 365 Copilot, and governed end to end.

Meet the agents Check your Copilot readiness
Works in Teams Your data stays in your tenant Human-in-the-loop
Leave request filedSent to manager for approval
Answer citedHR Policy 2026 · SharePoint
Registered in Agent 365Owner, access & audit set

Built with Microsoft

  • Copilot Studio
  • Microsoft 365 Copilot
  • Agent 365
  • Teams
  • Power Automate
  • Dataverse
From bot to agent

Three kinds of help. One studio.

Not every problem needs an autonomous agent. We start with what your team needs today and grow it from answering, to acting, to working on its own.

Level 1

Copilot bots

Answers questions

Conversational assistants grounded in your policies, SharePoint and knowledge bases — instant, cited answers for HR, IT and customer FAQs.

AnswerActAutonomous
Level 2

Task agents

Takes action

Agents that do the work, not just describe it — raise tickets, file requests, update records and trigger Power Automate flows, with approval where it matters.

AnswerActAutonomous
Level 3

Autonomous agents

Works in the background

Event-triggered agents that watch inboxes, queues and systems, handle routine cases end to end, and hand exceptions to a person.

AnswerActAutonomous
The agents

See an agent
at work.

Pick an agent to watch a real-world conversation. Every one is built to order — your data, your processes, your approvals.

What we deliver

Everything around
the agent, handled.

An agent is only as good as the data it can see, the actions it can take and the rules it follows. We cover all three.

01

Copilot readiness

Permissions clean-up, sensitivity labels and oversharing fixes so Copilot never surfaces what it shouldn't.

02

Custom agents in Copilot Studio

Topics, instructions, tone and guardrails designed around your team — published to Teams, Microsoft 365 Copilot or your website.

03

Knowledge grounding

Agents answer from SharePoint, Dataverse, files and approved websites — with citations people can check.

04

Actions & connectors

Power Automate flows, connectors and APIs so agents can create tickets, update CRM records and file requests.

05

Governance with Agent 365

Every agent registered, owned, access-controlled and monitored — so AI grows without turning into shadow IT.

06

Adoption & analytics

Training, launch campaigns and usage analytics that show which agents save time — and where to improve them.

Teams + CopilotWhere your people already work
Your tenantData stays inside Microsoft 365
Cited answersEvery reply shows its source
24 / 7Monitored by the XrossSOC
Governed with Agent 365

Every agent seen.
Every agent governed.

As agents multiply, someone has to know what exists, who owns it and what it can touch. We register and manage every agent we build through Microsoft Agent 365 — the control plane for AI agents — alongside the rest of your Microsoft 365 estate.

RegistryOne inventory of every agent, its purpose and its owner.
Access controlAgents get only the permissions they need — nothing more.
VisualizationSee how agents connect to people, data and each other.
InteroperabilityAgents work with Microsoft 365 apps, data and your other systems.
SecurityThreat protection and monitoring, backed by our 24/7 SOC.

Microsoft Agent 365 availability and licensing vary by plan — we'll confirm what applies to your tenant.

Quick self-check

Is your tenant
Copilot-ready?

Tick what's already true for your organization. It takes 30 seconds — and shows where we'd start.

0of 6 ready

Let's start at the foundation

Tick the boxes on the left to see where your organization stands.

Book a readiness review
How we build

From idea to agent in production.

Most first agents go from workshop to pilot in weeks, not months — because the groundwork in your tenant is done properly first.

1
DISCOVER

Pick the use case

Find the questions and tasks that cost your team the most time.

2
GROUND

Prepare the data

Fix permissions, label content and connect the right knowledge.

3
BUILD

Create the agent

Design, build and test in Copilot Studio with real users.

4
GOVERN

Register & secure

Owners, access and monitoring set up through Agent 365.

5
ADOPT

Launch & improve

Train teams, track usage and keep making the agent smarter.

Contact

Let's build your
first agent.

Tell us the question your team keeps answering or the task they keep repeating. We'll come back with how an agent would handle it — scope, timeline and cost.

One inbox · New projectbridge@xrossroot.com
It's about

Request a call

Tell us what you need and pick two time slots on different days, in your own time zone. We'll confirm one within one business day.

Request a call

Prefer email? bridge@xrossroot.com