Productivity apps · Partner tools

The everyday tools,
tuned for how people actually work.

Ticketing, team chat, tenant tracking, consultant billing and attendance — the everyday tools a modern team runs on, built on the Microsoft 365 you already have and wired to work together.

Microsoft 365 nativeTemplates & governanceAdoption tracked
1Ticketing tool

Every request, tracked to done.

A service desk your team and your clients actually like using — requests come in from email, Teams or a form, and land in one board with an owner and a clock.

  • Email, Teams & form intakeEvery request becomes a ticket automatically, nothing lost in inboxes.
  • Priorities & SLA clocksP1–P4 with response targets and live countdowns.
  • Auto-assign & escalateRouted to the right engineer, escalated before a breach.
  • Client status updatesClients see progress without chasing.
Auto-pilotNew email → ticketP1 raised → on-call alertClosed → client notified
Service desk · TicketsLive
96%within SLA (example)
New 2
P3New starter laptop#INC-2038 · Aurora Foods
P4Shared mailbox access#INC-2039 · Kestrel Legal
Assigned 1
P3Teams meeting audio#INC-2035 · Meridian FreightAN
In progress 1
P2MFA reset#INC-2031 · Brightline HealthKO
Resolved 2
Printer mapping#INC-2027 · closed in 42 min
OneDrive sync#INC-2029 · closed in 1 h 10
P1Outlook not syncing#INC-2041 · Aurora FoodsFA✓
⚡ Auto-assigned to Fardeen · P1 SLA 30 min
✓ Resolved · client notified by email
2Internal chat

Your team in one conversation, not twelve.

Channels per client and per project, so every decision has a home — files, threads and mentions in the same place as the work.

  • Channels per client & projectContext stays with the work, not in someone's inbox.
  • Mentions, threads & reactionsQuick answers without meetings.
  • Files in the conversationShared once, versioned, findable later.
  • Guests for partnersBring a partner or client into one channel, safely.
Auto-pilot@mention → push alertFile shared → saved to projectDecision → pinned to channel
Workspace · Internal chat12 online
# tenant-aurora · Aurora Foods rollout
KO
Komal 09:12

Aurora signed off the Intune baseline 🎉

AN
Anand 09:13

Great — pushing compliance policies to pilot devices now.

👍 3
FA
Fardeen 09:15

@Komal can you share the rollout checklist?

KO
Komal 09:16
PDFAurora_Rollout_Checklist.pdf212 KB · shared to channel
Seen by 4
ARArman is typing…
Message #tenant-aurora ⏎
3Tenant tracking

Every tenant rollout, one clear timeline.

Implementation and optimization tracked per client tenant — phases, milestones and the Secure Score moving as the work lands.

  • Phases & milestonesDiscover → Deploy → Harden → Optimize, per tenant.
  • Secure Score alongsideSee the impact of each phase as it completes.
  • Risks & blockers flaggedStalled phases surface before deadlines slip.
  • Partner viewAll your client tenants in one place.
Auto-pilotPhase done → client updateScore drop → task createdMilestone → invoice trigger
Tenant tracker · Implementation & optimizationLive
Tenant
DiscoverDeployHardenOptimize
ScoreDone
Aurora Foods
0%Secure Score78%
Kestrel Legal
0%Secure Score63%
Brightline Health
0%Secure Score90%
Meridian Freight
0%Secure Score100%
Milestone hit Next milestoneExample data
4Consultant work & billing

Hours in, invoices out.

External consultants log time against the right client and project; rates apply themselves, budgets update live and invoices draft at month end.

  • Timesheets per projectConsultants log once — hours roll up by client.
  • Rates & budgetsBurn tracked against the budget, with early warnings.
  • Invoice draftsLine items build themselves from approved hours.
  • ApprovalsManager sign-off before anything is billed.
Auto-pilotHours approved → invoice lineBudget at 80% → owner alertMonth end → draft invoice
Consultant work & billing · OctoberLive
RMR. MehtaIntune specialist · ₹2,400/h0 h
JCJ. CarterSecurity consultant · ₹3,100/h0 h
SOS. OkaforPower Platform · ₹2,200/h0 h
68%of budget

Aurora Foods · Q4 project
₹4.2L used of ₹6.2L · on track

Invoice INV-1027Aurora Foods · draft
Intune rollout · 38 h × ₹2,400₹91,200
Security review · 24 h × ₹3,100₹74,400
Flows & forms · 16 h × ₹2,200₹35,200
Total₹0
Invoice ready ✓
Example data
5Attendance & work reporting

Who's in, what got done — without the spreadsheet.

Clock-ins from office, site or home, attendance at a glance, and daily work reports that compile themselves from the tools people already use.

  • Clock-in anywhereOffice, site or remote — with optional location.
  • Attendance at a glanceLeave, late and absence patterns in one view.
  • Auto work reportsBuilt from tickets, tasks and meetings — no typing.
  • Weekly hoursReady for payroll and client billing.
Auto-pilotClock-in → shift startedDay end → report compiledWeek end → hours to payroll
Attendance & work reports · This weekLive
Attendance · 5 weeks
Daily work report · auto-compiled

✓ 6 tickets closed · service desk

✓ Aurora Foods · Intune pilot (3 h)

✓ Client call · Kestrel Legal (45 min)

→ Tomorrow: Defender onboarding

Hours this week
MTWTF
6Built on Microsoft 365

Everything your people already have, finally working together.

No new platform to learn. We take the Microsoft 365 apps you already pay for and set them up around the way your teams really work.

Teams workspaces

Channels, tabs and templates for every client, project or team — named, governed and archived the same way every time.

Planner & To Do

Boards, buckets and recurring tasks wired to Teams, so work lands where people already are.

Loop components

Live agendas, checklists and status tables that stay in sync across chats, emails and meetings.

SharePoint lists & intranet

Trackers, registers and a simple intranet home — permissions done properly from day one.

Forms & Bookings

Intake forms, surveys and booking pages that feed straight into lists, Planner and Outlook.

Power Apps & Power Automate

Small apps and flows for approvals, notifications and hand-offs — no more copy-paste between tools.

7How it works

From first chat to everyday habit.

Discover

We sit with your people, map how work actually flows and what slows it down.

Configure

We build the workspaces, boards, forms and flows — templated, named and secured.

Adopt

Short training, quick-start guides and adoption tracking, so tools get used, not just installed.

Support

We keep it tuned: new teams, new templates, fixes and changes as you grow.

Start with XrossTools

Tell us what slows your team down. We'll fix the tools around it.

Direct for your business, or white-label for your clients — same engineers, same standard.

One inbox · New projectbridge@xrossroot.com
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